Refund policy

Refund & Return Policy

True North Commercial Group Inc.

We want you to love the art and décor you bring into your home. If you are not satisfied with your purchase, we are here to help.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Art pieces, bronze sculptures, and custom-made items are final sale unless damaged upon arrival.

Non-Returnable Items

  • Clearance or discounted items

  • Custom or made-to-order items

  • Gift cards

Damaged or Defective Orders

If your item arrives damaged:

 

  • Contact us within 24 hours

  • Provide photos of the packaging and product

    We will arrange replacement or store credit.

Refund Processing

 

 

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

 


📩 support@truenorthcg.ca