Shipping policy

Shipping Policy

We are committed to delivering your order safely, securely, and on time.

Processing Time

• Orders are processed within 1–3 business days.
  

Shipping Rates

Shipping rates are calculated at checkout based on destination, weight, and shipping method.

Typical rates:

• Canada: Standard, Expedited, Free Shipping on qualifying orders

• USA: Flat Rate or carrier-calculated rates

• International: Carrier-calculated rates

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Lost or Delayed Shipments

We will assist in opening a claim with the courier.

Incorrect Address

Customers are responsible for entering the correct shipping address. Additional fees may apply if redelivery is required.

Customs & Duties

International customers are responsible for any applicable customs fees, duties, or taxes.

Contact

Questions about shipping?

shipping@truenorthcg.ca